Terms of Service

1. Introduction & Acceptance

Server Anywhere ("Server Anywhere", "we", "us", "our") is a cloud and hosting service provider offering Web Hosting, Reseller Hosting, BDIX and International VPS, RDP, Dedicated Servers, Domain Registration and related services ("Services").

By creating an account, placing an order or using any of our Services, you ("Client", "you") confirm that you are at least 18 years old (or have the consent of a legal guardian) and agree to be bound by these Terms of Service, including the Acceptable Use Policy and Privacy terms below. If you do not agree, do not use our Services.

2. Account & Identity Verification (KYC)

• You must provide accurate, complete and up-to-date information (full name, address, email and a valid mobile number) and keep it updated from your Client Area.
• In line with the rules of the Bangladesh Telecommunication Regulatory Commission (BTRC), we may ask you to verify your identity with a National ID (NID) or Passport at any time, including when changing account details, during suspension review, or for security and fraud checks.
• BDIX VPS (and any other product marked as KYC-required) requires NID/KYC verification. You must submit valid documents from your Client Area within the deadline shown there.

• Accounts created with false or misleading information may be suspended or terminated without notice and without refund.
• You are responsible for keeping your login details secure and for all activity carried out through your account. Inform us immediately if you suspect unauthorised access.

3. Orders & Service Delivery

• An order is an offer to purchase. It is accepted once payment is confirmed and the service is activated. We may refuse or cancel any order before activation; any payment for a cancelled order will be refunded or credited.
• Web Hosting, Reseller Hosting, VPS, RDP and Domains are normally delivered instantly after payment, but may take 5 to 30 minutes, or longer if a technical, payment or verification check is needed.
• Dedicated Servers may take from a few hours up to 72 hours to deliver, depending on hardware availability.
• If an invoice still shows unpaid after you paid through a gateway, open a billing ticket with the transaction details. Confirming the payment with the gateway can take 6 to 72 hours.
• For manual payments, please use the correct invoice number as the reference. If the wrong invoice number is used, the wrong invoice may be marked as paid. Such payments will not be refunded; a new payment will be needed for the correct invoice.

4. Payments & Billing

• All Services are prepaid and billed in advance for the selected billing cycle (monthly, quarterly, yearly, etc.).
• We accept bKash, Nagad, and Bank Transfer (and other methods shown in the Client Area). Online gateways may add a processing fee, which is shown before you pay. Applicable VAT/taxes (for example 5% VAT on certain gateways) are added where required.
• Manual payments (bank, bKash/Nagad send money, etc.) can take 5 minutes to 12 hours to verify.
• Renewal invoices are generated before the due date, and reminders are sent by email. Not receiving a reminder does not remove your responsibility to pay on time.
• A late fee may be added to invoices that are not paid by the due date, as shown on the invoice. Overdue services can only be reactivated after the full amount, including late fees, is paid.
• Prices may change. Any change applies from your next renewal, and we will try to give advance notice.
• Payments made in excess of the amount owed are added to your account as credit.
• Chargebacks / payment disputes: please contact us via a billing ticket first. Filing a dispute without contacting us may lead to immediate suspension of all services, and we may recover any related fees.

5. Overdue, Suspension & Termination

• A suspended service is reactivated automatically once the invoice (including any late fee) is paid.
• We do not provide backups or data copies for suspended services. Please take your own backups before your due date.
• Once terminated, a service cannot be restored by paying the old invoice, and no data can be recovered. A new order will be required.
• We may also suspend or terminate any service immediately, without refund, for violation of these Terms, abuse, fraud, failure to complete KYC, or a request from a legal authority.
• Any amount owed at termination remains your responsibility.

6. Refund Policy

Not eligible for refund

• Domain registrations, renewals and transfers once processed.
• Renewals, setup fees, software licenses (e.g. cPanel, Windows, Softaculous), SSL certificates, add-ons and Web Design/development work.
• Services suspended or terminated for Terms violation, abuse, fraud, or failure to complete KYC.
• Partial or pro-rata periods. Services are billed per full billing cycle.
• Promotional or discounted orders, unless stated otherwise.

How refunds are processed

• Refund requests must be submitted through a billing ticket from your Client Area. Requests by phone, social media or chat are not accepted.
• Approved refunds are sent to the original payment method within 1 to 15 working days. Gateway, sending or cash-out charges are deducted from the refund.
• Where a refund is approved as account credit, that credit can be used for any service and is not refundable.

7. Cancellation

• Cancellations must be requested from the Client Area using the Request Cancellation option, either immediately or at the end of the billing period.
• Once a cancellation is processed, the service and its data are removed and cannot be reactivated. A new order will be required.
• Cancelling a service does not mean a refund is due. Refunds follow Section 6 only.

8. Backups & Data Loss

• You are solely responsible for your data and for keeping regular, off-server backups.
• VPS, RDP and Dedicated Servers do not include any backup. We do not keep copies of your server data for disaster recovery.
• For Web Hosting, any backups we take are for our own internal disaster recovery. They are not guaranteed and may not be available or complete.
• No backups are provided for suspended, cancelled or terminated services.

9. Acceptable Use Policy

Our Services must be used only for lawful purposes and in line with the laws of Bangladesh (including the ICT and BTRC regulations) and the country where the server is located. The following are strictly prohibited:

• Phishing, scams, fraud, card/payment fraud, money laundering, investment, HYIP, Ponzi, MLM or pyramid schemes, and online gambling, betting or lottery sites.
• Pornographic or obscene content, and content that promotes hatred, violence, terrorism, or harassment based on religion, race, nationality or community, or that threatens the security, unity or integrity of Bangladesh.
• Pirated software, warez, cracked content, or any material that violates copyright, trademark or privacy rights.
• Spam, bulk or unsolicited email (including purchased or "safe" lists), mail bombers and mass-mailer scripts.
• Hacking, brute-force, port/IP scanning, DDoS tools or attacks, botnets, malware hosting, and hacker-focused sites or archives.
• VPN, proxy and anonymizer services on BDIX VPS, and resale of BDIX bandwidth.
• Cryptocurrency mining, and crypto trading or exchange services where restricted by Bangladesh law.
• Torrent and peer-to-peer file-sharing, file-dump and mirror sites, IRC servers and bots, and public image or file hosting scripts.
• Selling controlled substances or any other illegal goods or services.

Breaking this policy may result in immediate suspension or termination without notice, refund or backup, and we may report illegal activity to the relevant authorities.

10. Resource Usage

• VPS / RDP: you must not run processes that keep CPU above 90% for long periods or that affect the host node and other customers. Disruptive usage may lead to throttling, reboot, shutdown or suspension.
• Web Hosting: accounts must stay within the CPU, memory, entry-process, inode and other limits of the plan. "Unlimited" features are subject to fair use and may not be used as file storage or backup space.
• Very frequent cron jobs, heavy scripts or loops that affect server stability may be disabled without notice.

11. Abuse Handling

• When we receive an abuse report, we check it and, if it is valid, forward it to you. You must fix the issue within 24 hours.
• If there is no response, or the action taken is not enough, the service will be suspended until the issue is resolved. Serious abuse (phishing, malware, fraud, attacks, illegal content) may lead to immediate suspension.
• No refund is given for services suspended or terminated due to abuse.

12. Security of Your Services

• You are responsible for securing your websites, applications, passwords and servers, including keeping CMS, plugins, themes and operating systems updated.
• VPS, RDP and Dedicated Servers are unmanaged unless a management plan is purchased. Server setup, software configuration, firewall and security are your responsibility.
• If a service is hacked, infected with malware, or used to attack others, we may suspend it to protect our network until it is cleaned. Malware clean-up is not included in standard support.

13. Uptime & Limitation of Liability

• We work to keep our Services available and to fix problems quickly. Technical issues are usually handled within 6 to 24 hours, but uninterrupted service is not guaranteed. Planned maintenance will be announced where possible.
• Server Anywhere is not liable for any indirect, incidental or consequential loss, including loss of profit, business, revenue or data.
• Our total liability for any claim is limited to the amount you paid for the affected service in the last one month.
• We are not responsible for delays or failures caused by events outside our reasonable control (force majeure), including natural disasters, power or upstream network failures, government actions, or attacks.
• You agree to indemnify Server Anywhere against any claims, damages or costs arising from your use of the Services or your breach of these Terms.

14. Privacy

• We collect the information needed to provide and bill our Services, such as name, email, phone, address, payment details and, where required, NID/Passport documents.
• Your information is kept confidential and used only to provide our Services, verify your identity, prevent fraud, and contact you about your account.
• We do not sell your personal data. We may share it only with payment and domain partners as needed to deliver a service, or with government and law enforcement authorities when required by law.

15. Affiliate Program

Participation in our Affiliate Program is subject to the terms shown on the Affiliate Program page, which form part of these Terms. We may withhold or reverse commissions earned through fraud, self-referral, spam or orders that are refunded or charged back.

16. Communication

• We may contact you by email, SMS, phone, WhatsApp or notices in the Client Area. Account and billing notices are sent to the email address on your account.
• Official support, billing, refund and cancellation requests must be made through a support ticket from the Client Area.

17. Changes, Governing Law & Contact

• We may update these Terms at any time. Changes take effect when published on this page. Continuing to use our Services after a change means you accept the updated Terms.
• Any matter not covered by these Terms will be decided by Server Anywhere management.
• These Terms are governed by the laws of the People's Republic of Bangladesh, and any dispute will be subject to the courts of Dhaka, Bangladesh.
• Questions? Open a support ticket or contact us.